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INSURANCE | Staff Reporter, Hong Kong

FWD Hong Kong floats instant claims service

Clients can receive approvals via FPS, 7-Eleven or bank transfer.

FWD Hong Kong has launched an instant claims service through its eServices app, according to a statement.

Claims submitted to the eServices app are processed instantly by its AI assessment engine, and customers can receive claims approvals and get paid through their selected means instantly via Fast Payments Service (FPS) at any 7-Eleven convenience store at MTR stations, or by direct transfer to their bank accounts.

The service is applicable to personal accident claims of up to HK$3,000 covering treatment expenses, such as Chinese bone-setting treatment, acupuncture, chiropractic treatment, physiotherapy, registered doctor visits, occupational therapy, and dental treatment.

FWD will extend the service to support hospital income and hospital claims later this year.

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