INSURANCE | Staff Reporter, New Zealand

Delta Insurance Group appoints new COO

New Zealand’s Delta Insurance Group has appointed Kent Chaplin as its chief operating officer as part of its global growth plans, the group announced in a press statement.

Chaplin in the former chief executive officer and regional head of Lloyd’s in Asia Pacific, working for the banking group from 2011 to 2018. He then joined US-headquartered DXC Technology, where he led their global reinsurance and specialty sales vertical in Singapore.

He has more than 25 years of experience in the insurance industry with strengths in insurance law, executive management, underwriting oversight, claims, operations, compliance and regulatory affairs, and strategy and market development.

Group managing director Ian Pollard said the decision is part of Delta’s plans for the long-term future of its business and the insurance industry.

“Last year, we saw very positive growth for Delta in New Zealand—almost 25% —and double that in the Asia-Pacific region, despite the impact of COVID-19,” he said.

“That growth has encouraged us to significantly broaden our footprint in Asia-Pacific and beyond—becoming more global in our outlook,” Pollard added.

In the press statement, Chaplin noted major challenges for the company and the industry: “How to remain relevant to society in a rapidly changing risk and regulatory environment; how to ensure our products are fit-for-purpose for customers and optimise customer outcomes when requirements often change unpredictably; and how to embrace the global technology revolution to ensure the business is easy to access, responsive and efficient.”

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