Contributors
Shilpa Arora
Shilpa Arora is the co-founder and chief operating officer of Insurance Samadhan, a leading tech platform for resolving insurance-related grievances.
With over 28 years of experience in the pharma and insurance sectors, she brings deep industry insight and a passion for customer advocacy.
A graduate of Delhi University with additional credentials from the Insurance Institute of India and Duke University, she is known for her leadership in sales, training, and team development.
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Siang Thnia Lim
Lim Siang Thnia is a Consulting Partner in Deloitte Southeast Asia. Based in Singapore, he is a qualified actuary with more than 20 years of experience in the insurance industry. Siang Thnia has worked for a direct insurer, a reinsurer and as a consultant. At Deloitte, he is involved in a wide range of actuarial work in Southeast Asia.
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Simon Phipps
Simon Phipps was a Partner at KPMG China from January 2015 to April 2017.
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Claims delays reshape customer loyalty patterns in Indonesia insurance sector.
