Bupa Hong Kong rolls out palm scan check-in with Tencent

It now runs across 20 network clinics with document-free verification at kiosk.

Hong Kong-based health insurance specialist, Bupa Hong Kong, and Tencent launched Hong Kong’s first palm verification check-in service for the healthcare market.

The solution, Express Check-In, is a contactless process launched across 20 designated Bupa network clinics citywide.

Amongst these locations, the flagship medical centre in Central, and Tsim Sha Tsui and Admiralty centres feature advanced palm-scan technology powered by Tencent PalmAI, whilst other clinics provide QR code-based Express Check-in—ensuring flexibility and a consistent, seamless experience for all customers.

The service uses AI-driven biometric technology that captures both palm print and real-life palm vein patterns to deliver secure, reliable, and hygienic authentication. 

 Powered by Tencent PalmAI, it has dual biometric identification, which customers can simply place their palm over a high-precision scanner at the check-in kiosk for instant, document-free verification. Customers can opt to check in using a QR code.