Automation threatens 43% of insurance tasks by 2030

Nearly all insurers are speeding up adoption as technology reshapes operational models.

Automation could replace 43% of insurance tasks by 2030, whilst 97% of insurers are accelerating automation efforts, according to Aon.

Insurers need to rethink their workforce strategies as the industry faces rapid change, Aon’s report titled Three Roles to Build Insurance’s Next-Generation Workforce, stated. The talent profiles insurers must develop to stay competitive amidst the rise of AI, automation, and evolving business risks.

This makes talent strategy a key driver of profitability. Insurers now compete for skills in areas such as data analytics, cyber, climate, and digital technologies, with culture and employee value proposition playing a critical role in attracting candidates—65% reportedly withdraw from recruitment processes due to unattractive EVP or workplace culture.

The report identifies three emerging talent profiles insurers should cultivate. Reimagined Insurance Practitioners are traditional roles like underwriters and actuaries enhanced with digital and AI capabilities, often with hybrid expertise in ESG or cyber. 

Industry Futurists translate complex risks, including climate and cyber, into actionable insights for business planning and product innovation. 

Change Orchestrators focus on driving organisation-wide transformation, embedding new ways of working and supporting talent mobility and upskilling.

Climate and ESG expertise is increasingly in demand, with hybrid climate-insurance skills scarce. 

Aon advises insurers to align talent strategy with business goals, adopt data-driven workforce planning, and invest in reskilling to secure future growth.