1 in 5 Singaporeans want coverage with digital mental health tools

Only 60% view AI mental health tools positively, lagging physical and financial services.

Every one in five Singaporeans is more interested in insurance products that offer access to digital mental health tools, as more are stating they feel overwhelmed with the rise of technology usage.

AIA Singapore’s AIA Live Better study showed that majority acknowledge technology improves their overall quality of life (71%) and helps them stay informed and make better lifestyle decisions (74%), but many still feel simultaneously overwhelmed and less empowered. 

Fewer than 3 in 5 feel truly in control of their health through digital means and are, in fact, experiencing overwhelm caused by the sheer volume of information available online (61%).

At the same time, 43% said they are more likely to prefer in-person therapy or counselling, pointing to a need for hybrid solutions that combine digital services with human advice. 

The findings highlight a gap insurers can address by offering simpler, more integrated solutions. 

In financial wellness, 56% of respondents said they feel overwhelmed by the number of tools available, and 54% struggle to manage multiple platforms. 

As a result, 57% want integrated tools to manage their finances, whilst 31% said access to a human adviser would improve their confidence. 

In physical wellness, 69% said digital tools help them feel more in control of their health, but many also reported stress linked to constant tracking. 

Around 53% said they focus more on metrics than how they feel, whilst 44% said they feel anxious when they fail to meet health targets. 

Mental health tools show similar trends. Although adoption is rising, only 60% of users view AI-driven tools positively, compared to 65% for physical and financial wellness. 

Concerns include data privacy (41%), misinformation (39%), and lack of human empathy (38%). 

About 51% said using digital mental health tools can sometimes make them feel stressed or anxious. 

The study, conducted between December 2025 and January 2026 with 1,000 respondents, suggests insurers have an opportunity to position themselves as providers of more coordinated and user-friendly wellness ecosystems.