Ping An, Collinson International ink deal for flight delay benefit

Customers are granted access to the lounge or a chosen benefit.

China Ping An Insurance (Hong Kong) and Collinson International partnered to offer SmartDelay as a complimentary benefit to eligible online travel insurance customers. 

The partnership allows customers who have registered their flight to access over 1,600 airport lounges or alternative benefits, such as spa experiences, sleep pods, or restaurant discounts, in the event of a flight delay or cancellation. 

SmartDelay is available across all three tiers of China Ping An Insurance (Hong Kong)’s online travel insurance policies. 

Once notified of a delay of over an hour or a cancellation, customers receive a QR code granting access to the lounge or chosen benefit. 

Registration must be completed at least two hours before the scheduled departure. The policy also covers one additional person traveling with the policyholder. 

The initiative comes as travel in Asia Pacific recovers rapidly post-pandemic, with 33 million travelers affected by flight delays of more than an hour. 

A study by Collinson International found that six in ten travelers in the region struggle to relax when faced with preflight issues.