Ping An cuts carbon footprint by 8% in 2024

It also boasts of a stable business performance last year.

Ping An Insurance (Group) Company of China, Ltd. has released its 2024 Sustainability Report, which showed that it focused on enhancing its integrated finance and healthcare services last year.

With 242 million retail customers as of year-end 2024, Ping An reported an average of 2.92 contracts per customer.

Over 25% held four or more contracts, and nearly 63% were eligible for services within its health and senior care ecosystem.

More than 21 million Ping An Life customers used health management services, and home-based senior care services were available in 75 cities, with over 160,000 customers eligible.Financial performance remained strong in 2024. Operating profit attribut

able to shareholders was $17.06b (RMB121.86b), a 9.1% increase year-on-year.

Net profit rose 47.8% to $17.72b (RMB126.61b), and total revenue grew 10.6% to $159.60b (RMB1.14 trillion).

The company reported 55,080 patent applications in fintech and healthtech. AI service representatives handled 1.8 billion interactions, accounting for 80% of total customer service.

In healthcare, its AI-assisted diagnosis system reached over 2,000 diseases with triage accuracy above 99% and diagnosis accuracy above 95%.

In property and casualty insurance, the DRS3.0 system sent 10.55b early warnings in 2024, reaching 67.34 million users.

Ping An also expanded its insurance coverage for micro and small enterprises.

The Chinese insurer issued $22.43b (RMB160.22b) in loans to such businesses, reaching a loan balance of $70.89b (RMB506.33b).
Over 260,000 cards and services for nearly 2.4 million enterprises were provided, with $0.56b (RMB4b) in claims paid.

Ping An reduced its total greenhouse gas emissions by 8% to 439,291 tCO2e. Scope 1 emissions fell by 22%, and Scope 2 dropped 8%.

The company also purchased 11,612 MWh of green electricity and logged over 2.26 million carbon reduction actions via its employee carbon account platform.

($1.00 = RMB7.31)

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