Forrester Customer Experience Index
FWD General Insurance tops CX index in Hong Kong
The insurer first claimed the top spot in Forrester's 2019 rankings.
FWD General Insurance tops CX index in Hong Kong
The insurer first claimed the top spot in Forrester's 2019 rankings.
Thought Leadership Centre
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1. bolttech secures $50m venture debt from HSBC, expands market 2. Life insurance premiums forecast to grow by 3% yearly until 2026 3. Prudential launches AI lab in Singapore 4. Asia leads in embedded insurance, set to reach $170b by 2030 5. Manulife enters into $5.4b reinsurance agreement with Reinsurance Group of AmericaResource Center
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Humans need to be in insurance’s genAI loop
![Humans need to be in insurance’s genAI loop]()
Insurance
Employees still need to interpret AI-generated data and make decisions to minimise risks.
Employees still need to interpret AI-generated data and make decisions to minimise risks.
