Forrester Customer Experience Index
FWD General Insurance tops CX index in Hong Kong
FWD General Insurance tops CX index in Hong Kong
The insurer first claimed the top spot in Forrester's 2019 rankings.
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1. Philippine banks and insurers called to pursue human-centred AI adoption 2. Singapore life annuity insurance market to grow by $603m by 2028 3. PH banks and insurers face MSME credit gap, AI fraud, climate risk 4. Aon acquires Mitsubishi Chemical's insurance agency business 5. Manulife extends partnership with CUHK Medical CentreResource Center
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