Hong Kong Insurance complaints 2021
Hong Kong IA reveals insurance complaints dropped by 9% in 2021
The IA also said its handling of complaints also improved.
Hong Kong IA reveals insurance complaints dropped by 9% in 2021
The IA also said its handling of complaints also improved.
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Humans need to be in insurance’s genAI loop
![Humans need to be in insurance’s genAI loop]()
Insurance
Employees still need to interpret AI-generated data and make decisions to minimise risks.
Employees still need to interpret AI-generated data and make decisions to minimise risks.
