MSIG Hong Kong reports 92.4% claims settlement ratio in 2021

It achieved a 100% settlement ratio for the Employees' Compensation class.

MSIG Hong Kong reported a 92.4% claims settlement ratio for 2021, an increase of 1.4% compared to 2020.

In the company’s third annual MSIG Claims Report,  the top five claims settlement classes in 2021 were Employees' Compensation in Hong Kong (100%), Helper (97.7%), Personal Accident (97.5%), Motor (94.3%) and Healthcare (93.1%).

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MSIG Hong Kong CEO Philip Kent attributed the higher claims settlement ratio to their hardworking staff.

“Our third annual report shines a spotlight on the hard work of our staff, both in how they supported our customers during the ongoing pandemic, as well as in the various innovative upgrades we introduced to our products and services. I am proud to say that we demonstrated our commitment to protecting those things our customers hold dear, and to delivering extraordinary service when they need it most,” Kent said.