Allianz Partners unveils online chat for travel insurance clients

Through its partner travel insurance, HCF, Allianz will be able to address client concerns 24/7.

Allianz Partners Australia launched an online chat feature for clients of its travel insurance partner, HCF.

Powered by Cognigy, this service connects customers to live agents for real-time assistance, boosting support accessibility. 

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Damien Arthur, executive head of travel, highlights the global resources leveraged for local partners, ensuring seamless service. 

Operating Monday to Saturday, the chat service will integrate AI capabilities soon, promising 24/7 support.