MSIG Insurance settles $44.33m in claims across Hong Kong, Macau

The company received only nine complaints during the year.

MSIG Insurance (Hong Kong) settled US$44.33m (HK$347.98m) in claims across Hong Kong and Macau in 2024, with a claims settlement ratio of 94.5%, up from 92.4% in 2021. 

The company received only nine complaints during the year, down from 13 in 2023.

Employees' Compensation (Hong Kong) and Marine insurance achieved 100% settlement ratios for the first time. 

Helper Insurance followed at 99.17%, and Personal Accident at 96.85%.

MSIG credited faster processing and digital upgrades, including its “Zero Touch” system, which cut Helper Insurance claim times to as little as 15 minutes and automated nearly 75% of claims. 

The firm plans to extend the system to medical products.

New services launched include online claims tracking, airport lounge access for delayed travellers, door-to-door luggage repair, and overseas teleconsultation. 

(US$1.00 = HK$7.85)