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INSURANCE | Staff Reporter, Taiwan

Allianz Taiwan unveils country's first AI-powered chatbot

‘Allie’ can answer customer inquiries and allow cross platform operations.

Allianz Taiwan is rolling out an AI-powered customer assistant called Allie in a first for the country’s insurance industry.

Created using IBM Watson’s cognitive computing technology, Allie can answer customer inquiries, change policy information and enable cross-platform operations to streamline the overall customer experience. The chatbot will be available on the Taiwan Life website and will be rolled out later to the mobile app Allianz Engage and Allianz Facebook platforms.

“We are focused on delivering digital innovations that are customer-centred and add real value, and this new service will bring customers a number of pioneering functions to deliver a more diversified and smart experience. This is the most important digital transformation investment for Allianz Life in the first half of 2018,” said Allianz Taiwan Life president & CEO Danny Lam.

“Allianz Taiwan Life and IBM teamed up to use the IBM Watson Conversation API in conjunction with IBM Cloud to create the first insurance chatbot by building a smart customer service platform across the official website, mobile App, and social media,” said IBM Taiwan general manager Lisa Kao.

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