ARPC achieves 99% positive rating on insurer relationships in survey

Insurer feedback highlighted ARPC’s strengths in open engagement.

The Australian Reinsurance Pool Corporation (ARPC) has received high levels of satisfaction from its insurer customers, according to the 2024 to 2025 Insurer Customer Survey conducted by ORIMA Research.

The survey, which recorded participation from 75 insurers (the highest since it began) showed an overall stakeholder perceptions index score of 84 out of 100, with 99% of insurers rating their working relationship with ARPC as good or very good.

ARPC scored 82 in reputation, with insurers giving high marks for professionalism (96%), knowledge (91%) and customer focus (88%). 

The performance index was also 84, with strong ratings for responsiveness (96%) and communication of outcomes (96%). 

On compliance facilitation, ARPC received a score of 83, while capability and effectiveness was rated at 75.

Insurer feedback highlighted ARPC’s strengths in open engagement, timely support, and clear guidance, particularly during cyclone pool onboarding and operations.

Areas for improvement included greater transparency in decision-making, reducing changes to data requirements, and simplifying audit processes.