FWD boosts AI capabilities via AWS cloud

As of 2023, FWD's cloud migration reaches 97% completion.

FWD Group has formed a five-year contract with Amazon Web Services (AWS) to boost its cloud capabilities.

AWS, as FWD Group’s strategic cloud provider, will continue hosting core business applications, including finance, customer, and insurance agent interfaces.

This extended collaboration aims to enhance FWD’s agility, scalability, and resilience as it transitions away from operating its own data centres.

ALSO READ: FWD Insurance launches affordable microinsurance for Malaysians

FWD plans to further scale its generative artificial intelligence (AI) deployment efficiently and responsibly, aligning with its vision of transforming customer perceptions of insurance.

By the end of 2023, 97% of FWD Group's applications had been migrated to the cloud, a substantial increase from 27% as of December 31, 2020. Additionally, 93% of applications targeted for retirement were decommissioned.

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