Ping An upgrades AI services for 251 million customers

In 2025, Ping An recorded approximately 90 million monthly online users.

Ping An Insurance (Group) announced major upgrades to its artificial intelligence (AI)‑powered Express Service and Global Emergency Assistance, marking the launch of its "Service Year 2026" initiative.

Powered by AI, Express Service streamlines complex service processes across multiple apps and scenarios, providing customers with a single access point to complete transactions, financing, claims and urgent requests using one sentence. 

The service integrates online service processing with offline professional resources, including service outlets, hospitals, health institutions, car owner services and rescue providers.

Ping An also announced enhancements to its Global Emergency Assistance service. 

Supported by a global rescue network and guided by the 3A service philosophy of Anytime, Anywhere and Anything, the upgraded offering now includes 38 services covering more than 100 types of emergency risks across three major scenarios: at home, outdoors and overseas.

In 2025, Ping An recorded approximately 90 million average monthly active online users, ranking amongst the highest‑traffic platforms in China's financial industry.

The Group's Global Emergency Assistance network now covers 233 countries and regions, supporting customers in multiple overseas emergency incidents.

Developed for Ping An's 251 million customers, the AI assistant integrates more than 300 digital services.