Artificial Intelligence
China Life rolls out two AI tools to cut service workload
China Life rolls out two AI tools to cut service workload
New tools route simple inquiries to bots while preserving human agents for complex issues.
5 days ago
Insurers lag on AI as only 7% call themselves transformative
IDC says adoption is accelerating yet data maturity and governance still trail business demands.
Insurers enter 2026 as volatility shreds planning: EY
Boards are reassessing underwriting customer experience and decision making as data security slows adoption.
AI surge strains insurers as 35% demand auditable compliant outputs
Governance pressure shows up with 40% calling for clear frameworks in solution use.
Gen AI in insurance to skyrocket 29% through 2030
Early adopters are seeing 20% to 40% reduction in the cost of onboarding customers.
Why are insurers ending silent artificial intelligence coverage?
Over time, risks are expected to integrate into mainstream insurance lines as claims data improves.
Will AI copilots replace legacy insurance systems by 2026?
Data shows executives trust generative AI at twice the rate of machine learning.
Insurers invest up to 8% in AI but few indicate measurable financial impact
Global premiums are also forecast to grow 2.3% in real terms in 2026 and 2027.
Igloo reports faster claims and higher sales with AI adoption
Claims response times have fallen from up to three days to one minute.
Why 1 in 5 think AI will replace human insurance agents
Over half were comfortable using AI with a human option available.
McKinsey finds insurers lagging peers miss out on AI-led gains
AI has led to 10% to 20% improvement in new-agent success.
HKIA launches AI cohort programme with seven insurers
A survey of more than 110 insurers showed 20% already have AI adoption strategies.
Tokio Marine eyes AI-adoption boost with partnership
It signed a partnership agreement with Salesforce Japan.
Taiwan’s life insurers lead AI adoption with 67% uptake
Insurers primarily use AI for internal operations, customer service, and fraud detection.
Insurers broaden AI use beyond underwriting in Q3 2025
The industry saw higher AI adoption rates in customer service.
Only 4% of insurers fully trust AI agents despite growing interest
42% of insurers have yet to develop a formal strategy for deploying AI agents.
McKinsey sees AI transforming underwriting and claims work
AI is expected to handle nearly all customer onboarding and policy processes.
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1. Insurance businesses lose over $1.14m a year to payment fraud 2. Young adult cancer claims surge across 82% of APAC insurers 3. Singapore insurers win 96% of health claim battles 4. AXA partners Deloitte to target Hong Kong HNW wealth segment 5. Zurich launches 5-minute AI cyber insuranceResource Center
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