Artificial Intelligence
Insurers broaden AI use beyond underwriting in Q3 2025
Insurers broaden AI use beyond underwriting in Q3 2025
The industry saw higher AI adoption rates in customer service.
Only 4% of insurers fully trust AI agents despite growing interest
42% of insurers have yet to develop a formal strategy for deploying AI agents.
McKinsey sees AI transforming underwriting and claims work
AI is expected to handle nearly all customer onboarding and policy processes.
Zurich Malaysia launches AI assistant for agent support via WhatsApp
The tool is available 24/7, helping agents reduce turnaround time.
Generative AI in insurance to hit $14.4b by 2032
Asia-Pacific is projected to grow the fastest, at a CAGR of 38.1%.
YAS deploys AI to adjust premiums for Hong Kong taxis
It will initially cover around 1,000 hybrid and electric taxis.
AI slashes issuance time for nearly half of clients: Policybazaar
AI is also used to manage over 30% of first-contact customer queries.
Tokio Marine sets global AI governance policy with oversight rules
Key provisions ensure AI decisions remain subject to human judgment.
Insurance companies risk missing $160b without AI scale
Those who successfully deploy AI invest about 30% more in AI capabilities than peers.
Insurers weigh AI personalisation against data risk
Firms face pressure to balance customisation with privacy safeguards.
Insurance customers are cautious about AI’s decision-making role
Although, 7 in 10 consumers think AI can significantly reduce waiting times.
Chinese insurers may risk AI pitfalls with DeepSeek rollout
Insurers that fail to comply may face penalties.
4 in 5 insurers plan to increase AI investment over next year
36% of respondents are also prioritising efforts to build trust.
Philippine banks and insurers called to pursue human-centred AI adoption
AI adoption should be centered on financial inclusion, customer experience, and personalisation.
Manulife’s AI-investments to deliver threefold ROI by 2027
The company realised over $600m in benefits in digitalisation efforts last year.
Ping An integrates AI, big data roles in latest recruitment
The AI aims to assist in job matching, interviews, and salary negotiations.
WTW launches AI tool radar vision for insurers
It aims to improve underwriting profitability and reduce costs.
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