Artificial Intelligence
Will AI copilots replace legacy insurance systems by 2026?
Will AI copilots replace legacy insurance systems by 2026?
Data shows executives trust generative AI at twice the rate of machine learning.
19 hours ago
Insurers invest up to 8% in AI but few indicate measurable financial impact
Global premiums are also forecast to grow 2.3% in real terms in 2026 and 2027.
Igloo reports faster claims and higher sales with AI adoption
Claims response times have fallen from up to three days to one minute.
Why 1 in 5 think AI will replace human insurance agents
Over half were comfortable using AI with a human option available.
McKinsey finds insurers lagging peers miss out on AI-led gains
AI has led to 10% to 20% improvement in new-agent success.
HKIA launches AI cohort programme with seven insurers
A survey of more than 110 insurers showed 20% already have AI adoption strategies.
Tokio Marine eyes AI-adoption boost with partnership
It signed a partnership agreement with Salesforce Japan.
Taiwan’s life insurers lead AI adoption with 67% uptake
Insurers primarily use AI for internal operations, customer service, and fraud detection.
Insurers broaden AI use beyond underwriting in Q3 2025
The industry saw higher AI adoption rates in customer service.
Only 4% of insurers fully trust AI agents despite growing interest
42% of insurers have yet to develop a formal strategy for deploying AI agents.
McKinsey sees AI transforming underwriting and claims work
AI is expected to handle nearly all customer onboarding and policy processes.
Zurich Malaysia launches AI assistant for agent support via WhatsApp
The tool is available 24/7, helping agents reduce turnaround time.
Generative AI in insurance to hit $14.4b by 2032
Asia-Pacific is projected to grow the fastest, at a CAGR of 38.1%.
YAS deploys AI to adjust premiums for Hong Kong taxis
It will initially cover around 1,000 hybrid and electric taxis.
AI slashes issuance time for nearly half of clients: Policybazaar
AI is also used to manage over 30% of first-contact customer queries.
Tokio Marine sets global AI governance policy with oversight rules
Key provisions ensure AI decisions remain subject to human judgment.
Insurance companies risk missing $160b without AI scale
Those who successfully deploy AI invest about 30% more in AI capabilities than peers.
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AI isn’t replacing insurance, it’s finally making it work