Manulife Hong Kong taps Alibaba Cloud for AI push

The insurer will test AI uses across customer service fraud checks and operations.

Manulife Hong Kong has signed a partnership with Alibaba Cloud to explore the use of artificial intelligence (AI) across its business, including customer services, fraud detection and operational processes.

The agreement, outlined in a Memorandum of Understanding, will see the insurer work with Alibaba Cloud to develop and test AI applications for the insurance sector. 

Under the partnership, Manulife Hong Kong and Alibaba Cloud will explore setting up a joint AI hub to develop and incubate AI applications aligned with the insurer’s business priorities. 

Areas of focus include improving digital customer journeys, strengthening fraud detection capabilities and expanding personalised services.

The agreement also provides a framework for the two companies to identify potential co-development projects, assess emerging technologies and pursue go-to-market opportunities where appropriate.