Suncorp partner with Duck Creek Technologies to digitalise operations

It aims to replace multiple on-premises legacy systems.

Suncorp has partnered with Duck Creek Technologies to utilise its cloud-native, low-code core insurance delivery solutions as part of the insurer’s digital transformation initiative, the "Digital Insurer" policy programme. 

The partnership aims to replace multiple on-premises legacy systems, aligning with Suncorp’s strategy to enhance customer outcomes and value-driven approaches.

Under a multi-year agreement, Duck Creek’s policy, billing, and Clarity solutions—focusing on data, insights, and artificial intelligence—will help Suncorp modernise its technology infrastructure and boost operational efficiency.

“Modernising our core insurance platforms will help us deliver innovative and affordable customer propositions, simplify and streamline our operations, and importantly, enable our people,” said Lisa Harrison, Chief Executive of Consumer Insurance at Suncorp.

Duck Creek’s modular OnDemand platform will accelerate Suncorp’s innovation timelines by significantly reducing the time-to-market for new products—from months to weeks—and enabling faster product adjustments, reducing turnaround times from weeks to days. 

Additionally, the platform is expected to increase automation, eliminate manual processes, and enhance data-driven decision-making capabilities.