Insurance Asia Awards 2024 Winner: Zurich Malaysia
Zurich Malaysia's comprehensive brand campaign goes beyond marketing, aiming to create a brighter, more sustainable future for all Malaysians.
Crowned with multiple accolades at the Insurance Asia Awards 2024, hear from Daniel Gan, Head of Operational & Functional Excellence, Property & Casualty, Chin Ying Kang, Head of Customer Experience, Life & Family Takaful and Hasfa Reny Hamid, Project Manager, Brand Marketing & Communications as they share how Zurich Malaysia has significantly streamlined their claims and investment processes, reducing travel claim processing to under 48 hours and improving their transactional Net Promoter Score from 21.4% to 39.8%
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