Bain & Company
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Insurers face customer churn as prices rise in select products
Experts pin 3 ways to adapt to a more ‘demanding’ customer base.
Insurers face customer churn as prices rise in select products
Experts pin 3 ways to adapt to a more ‘demanding’ customer base.
Dr. Henrik Naujoks of Bain & Company: Insurers must shift from damage reimbursement to incentivising risk-reducing behaviours
Naujoks stressed that changing customer behaviour, climate change, and technological disruptions, amongst other factors, are radically altering the insurance industry's risk landscape.
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1. Balancing cost and growth needs in digitalising insurance in Indonesia 2. Japan’s interest rate rise offers lessons for China’s insurers 3. Australian insurance sector combats inflation with premium hikes 4. Income Insurance faces CreditWatch by S&P Global 5. 8 in 10 Filipinos seek more insurance amidst rising costsResource Center
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Awards
Jul
09
Event News
Event News
FWD Insurance Indonesia’s multi-channel approach to enhance customer experience
![FWD Insurance Indonesia’s multi-channel approach to enhance customer experience]()
Tech executive focused on digital leadership and customer-centric strategies to drive company’s success.
Tech executive focused on digital leadership and customer-centric strategies to drive company’s success.
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Most Read
1. Balancing cost and growth needs in digitalising insurance in Indonesia 2. Japan’s interest rate rise offers lessons for China’s insurers 3. Australian insurance sector combats inflation with premium hikes 4. Income Insurance faces CreditWatch by S&P Global 5. 8 in 10 Filipinos seek more insurance amidst rising costsAwards
Jul
09
Commentary
Making bancassurance partnerships work: It takes two to tango