Bain & Company

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Indonesian insurers’ old-school thinking holds back sector

The industry must digitise to tap the nation’s vast Gen Z and millennial consumers.

Indonesian insurers’ old-school thinking holds back sector

The industry must digitise to tap the nation’s vast Gen Z and millennial consumers.

Climate insurance market set to double by 2030

Insurers are adapting through central hubs or establishing vertical business units.

Data-driven insights key to insurers' decision-making

5%-10% of tech leaders in small groups benefit from data and tech investments.

Insurers face customer churn as prices rise in select products

Experts pin 3 ways to adapt to a more ‘demanding’ customer base.

Dr. Henrik Naujoks of Bain & Company: Insurers must shift from damage reimbursement to incentivising risk-reducing behaviours

Naujoks stressed that changing customer behaviour, climate change, and technological disruptions, amongst other factors, are radically altering the insurance industry's risk landscape.