Asian Banking & Finance and Insurance Asia Forum - Kuala Lumpur - June 25, 2024

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June 25, 2024 | 8:30 AM to 4:00 PM | DoubleTree by Hilton Kuala Lumpur

Overview 2024 Asian Banking & Finance and Insurance Asia Forum - Kuala Lumpur

Embark on a journey into the core of innovation and resilience within the insurance industry at the Asian Bankling & Finance and Insurance Asia Forum 2024, where banking and insurance professionals from across the continent come together. This forum is meticulously designed to delve deep into the ever-evolving landscapes of risk management, regulatory frameworks, technological advancements, and customer engagement strategies. It serves as the pivotal hub for igniting a transformative wave in the dynamic Asian insurance industry.

The forum embarks on an enlightening tour across Asia's leading cities, initiating a sequence of high-impact gatherings starting with the historic inaugural event in the vibrant metropolis of Ho Chi Minh on March 12. It then moves to the commercial epicenter of Bangkok on April 23, advances to Jakarta's booming insurance market on May 14, transitions to the finance-savvy Kuala Lumpur on June 25, and concludes amidst the burgeoning insurance sector of Manila on October 1.

The 2024 Asian Banking & Finance and Insurance Asia Forum invites you to embrace a world where tradition meets innovation, empowering you to redefine the boundaries of what's possible in the insurance sector.

Secure your spot now and become an active participant in shaping the future, not merely observing it.

Venue: DoubleTree by Hilton Kuala Lumpur

Why the Asian Banking & Finance and Insurance Asia Forum 2024 is indispensable for professionals:

NETWORK

Engage with peers, thought leaders, and innovators. Expand your professional circle with executives and decision-makers through our tailored networking sessions.

INSIGHT

Gain direct insights from industry forerunners and dissect groundbreaking case studies. Be at the forefront of understanding how regional trends and global shifts are influencing the insurance landscape in Asia.

INNOVATE

Explore the latest in insurtech, cyber insurance, and customer service excellence. Discover tools and tactics to drive product innovation, streamline operations, and enhance customer satisfaction.

GROW

Propel your career and your company forward with the knowledge and connections gained. Whether it’s tapping into emerging markets or leveraging digital transformation, walk away with strategies that foster substantial growth.

SPEAKERS

Mohd Prasad Hanif

Mohd Prasad Hanif

Secretary General
Association of Development Finance Institutions Malaysia (ADFIM)

Emmanuel Coucke

Emmanuel Coucke

Partner
Bain & Company

Khairul Rifaie

Khairul Rifaie

Group CFO
CIMB

Ling Kay Yeow

Ling Kay Yeow

Partner
Ernst & Young Consulting Sdn Bhd

Alex Tay

Alex Tay

Banking Industry Expert

Nirav Solanki

Nirav Solanki

Region Head - Sales, APAC
EbixCash Financial Technology Pvt. Ltd.

Randy Dhana

Randy Dhana

Account Executive, Intelligent Automation and AI Specialist
Tungsten Automation​​​​​​​

Boon Lee Thor

Boon Lee Thor

Country Chief Risk Officer
OCBC Bank (Malaysia)

 Greg Crowl

Greg Crowl

Vice President, Sales Engineering – APJ
Tungsten Automation 

Chris Eng

Chris Eng

Chief Strategy Officer
Etiqa Insurance & Takaful

Mok Wan Kong

Mok Wan Kong

Partner – RMP & EIP, Head of Insurance
KPMG in Malaysia

Prashant Lulla

Prashant Lulla

Head of Customer Experience APAC
Zurich Insurance

Stephanie Caunter

Stephanie Caunter

Head of Customer Strategy & Marketing
AIA

Isaac Tan

Isaac Tan

Partner
Boston Consulting Group

Rangam Bir

Rangam Bir

Chief Executive Officer & Managing Director
AmMetLife Insurance Berhad

Kelferd Hor, CITP, CP

Kelferd Hor, CITP, CP

VP, Investors Digital Experience 
RHB Banking Group

Caroline Chong

Caroline Chong

Head of Data
GXBank

Zalman Zainal

Zalman Zainal

Chief Marketing and Communication Officer
Hong Leong Bank

Yew Choong Chew, PhD.

Yew Choong Chew, PhD.

Chief Data Officer
AmBank

Luke Soon

Luke Soon

Partner, Asia Pacific Digital Assets and Support Services
PwC Singapore

Fridolin Blumer

Fridolin Blumer

CEO & Founder
XiXun Asia Pte. Ltd.

AGENDA

*Subject to change

8:30 - 9:00 AM REGISTRATION


9:05 - 9:10 AM Welcome Remarks

  • Tim Charlton, Publisher, Asian Banking & Finance 

9:10 - 9:25 AM Opening Speaker: Mitigating Banking and Financial Risks in Geopolitics of Today

  • Mohd Prasad Hanif, Secretary General, Association of Development Finance Institutions Malaysia (ADFIM)

9:25 - 9:45 AM Keynote Speaker: GenAI opportunity in Financial Services

  • Emmanuel Coucke, Partner, Bain & Company

9:45 - 10:05 AM Speaker Session 3: Robotic Process Automation (RPA):
Enhancing Efficiency in Banking Operations

  • Khairul Rifaie, Group CFO, CIMB


10:05 -10:35 AM Panel Session 1: Sustainable finance in banking

Moderator: 

  • Ling Kay Yeow, Partner, Ernst & Young Consulting Sdn Bhd

Panelist:

  • Alex Tay, Banking Industry Expert
  • Nirav Solanki, Region Head - Sales, APAC, EbixCash Financial Technology Pvt. Ltd.
  • Randy Dhana, Account Executive, Intelligent Automation and AI Specialist, Tungsten Automation
  • Boon Lee Thor, Country Chief Risk Officer, OCBC Bank (Malaysia)

10:35 -11:15 AM NETWORKING BREAK


11:15 - 11:30 AM Speaking Session 4: Enabling Business-Critical Digital Workflow through Finance Transformation

  • Greg Crowl, Vice President, Sales Engineering – APJ, Tungsten Automation

11:30 - 11:50 AM Speaking Session 5: Taking your ESG commitment to the Next level

  • Chris Eng, Chief Strategy Officer, Etiqa Insurance & Takaful

11:50 - 12:20 PM Panel Session 2 : Customer Experience: Driving Growth through Customer Engagement and Satisfaction

Moderator:

  • Mok Wan Kong, Partner – RMP & EIP, Head of Insurance, KPMG in Malaysia

Panelists: 

  • Prashant Lulla, Head of Customer Experience APAC, Zurich Insurance
  • Stephanie Caunter, Head of Customer Strategy & Marketing, AIA

12:20 - 1:30 PM MIDDAY BREAK


1:30 - 1:50 PM Speaking Session 6: Future of Finance: Strategic Imperatives for Banks

  • Isaac Tan, Partner, Boston Consulting Group

1:50 - 2:20 PM Panel Session 3 : Banking Analytics: Leveraging AI for Competitive Advantage

Moderator:

  • Kelferd Hor, CITP, CP, VP, Investors Digital Experience , RHB Banking Group

Panelists: 

  • Caroline Chong, Head of Data, GXBank
  • Zalman Zainal, Chief Marketing and Communication Officer, Hong Leong Bank
  • Yew Choong Chew, PhD., Chief Data Officer, AmBank

2:20 - 2:50 PM NETWORKING BREAK


2:50 - 3:10 PM Speaking Session 7: Genesis: Human Experience in the Age of Artificial Intelligence

  • Luke Soon, Partner, Asia Pacific Digital Assets and Support Services, PwC Singapore

3:10 - 3:30 Transformation: Opportunities for customer excellence in affluent banking

  • Fridolin Blumer, CEO & Founder, XiXun Asia

3:30 - 3:50 Speaker 9: Transforming Customer Experiences as a Digital Native business

  • Rangam Bir, Chief Executive Officer & Managing Director, AmMetLife Insurance Berhad

4:00 PM END OF PROGRAM

For inquiries, reach us at

For more details, contact:

Asian Banking & Finance and Insurance Asia Events Team

+65 31581386

businessconference@charltonmediamail.com

SPEAKERS

Mohd Prasad Hanif

Mohd Prasad Hanif

Secretary General
Association of Development Finance Institutions Malaysia (ADFIM)

Emmanuel Coucke

Emmanuel Coucke

Partner
Bain & Company

Khairul Rifaie

Khairul Rifaie

Group CFO
CIMB

Ling Kay Yeow

Ling Kay Yeow

Partner
Ernst & Young Consulting Sdn Bhd

Alex Tay

Alex Tay

Banking Industry Expert

Nirav Solanki

Nirav Solanki

Region Head - Sales, APAC
EbixCash Financial Technology Pvt. Ltd.

Randy Dhana

Randy Dhana

Account Executive, Intelligent Automation and AI Specialist
Tungsten Automation​​​​​​​

Boon Lee Thor

Boon Lee Thor

Country Chief Risk Officer
OCBC Bank (Malaysia)

 Greg Crowl

Greg Crowl

Vice President, Sales Engineering – APJ
Tungsten Automation 

Chris Eng

Chris Eng

Chief Strategy Officer
Etiqa Insurance & Takaful

Mok Wan Kong

Mok Wan Kong

Partner – RMP & EIP, Head of Insurance
KPMG in Malaysia

Prashant Lulla

Prashant Lulla

Head of Customer Experience APAC
Zurich Insurance

Stephanie Caunter

Stephanie Caunter

Head of Customer Strategy & Marketing
AIA

Isaac Tan

Isaac Tan

Partner
Boston Consulting Group

Rangam Bir

Rangam Bir

Chief Executive Officer & Managing Director
AmMetLife Insurance Berhad

Kelferd Hor, CITP, CP

Kelferd Hor, CITP, CP

VP, Investors Digital Experience 
RHB Banking Group

Caroline Chong

Caroline Chong

Head of Data
GXBank

Zalman Zainal

Zalman Zainal

Chief Marketing and Communication Officer
Hong Leong Bank

Yew Choong Chew, PhD.

Yew Choong Chew, PhD.

Chief Data Officer
AmBank

Luke Soon

Luke Soon

Partner, Asia Pacific Digital Assets and Support Services
PwC Singapore

Fridolin Blumer

Fridolin Blumer

CEO & Founder
XiXun Asia Pte. Ltd.

Awards Highlights