Insurance Asia Forum - Jakarta - May 14, 2024

Cherdchai Virabhak
Chief Technology & Operations
PT FWD Insurance Indonesia (“FWD Insurance”)

Cherdchai is currently Chief Technology & Operations at FWD Indonesia and is responsible for FWD Indonesia Digital Commerce, Technology and Operations functions.

Prior to this, Cherdchai was with FWD Group Distribution and Group Technology functions where he led digital sales ecosystems development to drive adoption and heightening of CX, sales and operational efficiency for Agency, IFA, and Bancassurance channels spanning; DirectTo-Customer (DTC), Online-Offline/Offline-Online (O2O) and Face-to-Face channels for Customers and FWD Sales Advisors.

With over 25 years of experience in the financial services industry, Cherdchai is intimate with customer experience, marketing, digital distribution, technology and, process optimisation domains and has led digital teams with AIG, ANZ Bank, HSBC and DBS Bank.

CURRENT ROLE – Head of Digital
Head of Digital for Zurich Indonesia for three (3) entities. Responsible for overseeing digital functions. This includes formulating and implementing a comprehensive digital strategy that aligns with the company's goals at country and regional level.

ABOUT
Bringing nearly twenty years of industry experience to the table, I am an accomplished insurance professional with a strong background in both commercial and retail sectors. My diverse career has taken me across Malaysia and Indonesia, filling various positions including regional roles. At present, I am leveraging my expertise in digital transformation as the Head of Digital for Zurich Indonesia.

OTHER RELATED EXPERIENCE
Malaysian Insurance Institute (MII) appointed Lecturer
Malaysian Insurance Institute (MII) appointed Examination Question  Creator
Malaysian Insurance Institute (MII) appointed Case Study Writer
Zurich APAC – Horizon Leadership Team
Zurich Best Employee of the Year 2016
Zurich – Group Strategy Task Force

EDUCATION BACKGROUND
Associate Digital Insurer (ADI)
MBA (Risks Management)
Associateship In Malaysian Insurance Institute (AMII)
Diploma In Malaysian Insurance Institute (DMII)
London Chamber of Commerce & Industry (LCCI Diploma 3rd Level)
Project Management Professional Training (PMP)
Lean Certification Training - Yellow Belt

Tek Yew has more than 30 years of consulting experience and is a subject matter expert in multiple aspects of financial services, including working with central banks and regulators across Asia and the Middle East. He is based in Singapore and is a Partner in the Financial Services and Public Policy teams.

Prior to joining Oliver Wyman, Tek Yew had senior roles in KPMG, PwC Consulting and Hewlett Packard. During those periods, aside from client facing responsibilities, Tek Yew led the integration of Pricewaterhouse with Coopers & Lybrand as well as the integration of HP and Compaq for the business areas that he led.

During his consulting career, Tek Yew has most recently focused on areas of market disruption in financial services, working with regulators on payments modernization and fintech promotion as well as with fintechs and payments organisations in their business and operational model development. He is also frequently requested to act as an adviser to CEOs of companies during their mergers or restructuring

Praveen Paladugu

Chief of Distribution Strategy PT FWD Insurance Indonesia (“FWD Insurance”)

Praveen has more than 20 years of leadership experience in the insurance industry in Indonesia and India, particularly in the areas of Distribution Channels and Sales. In his experience, Praveen has assumed various responsibilities including developing and implementing the company's sales distribution channel growth strategy, developing sales productivity and business quality. Praveen graduated from the Indian Institute of Technology majoring in Metallurgical Engineering, and he is now the Chief of Distribution Strategy for FWD Insurance.