Manulife Hong Kong pilots virtual sales platform

Products will be available to customers starting 15 June.

Manulife Hong Kong has launched its “Virtual Face-to-Face” agency sales platform for all individual insurance products, according to an announcement.

Starting 15 June, individual insurance products will be available to customers through this solution. Clients can now virtually meet with agents via a secure video chat, which has been approved by the Insurance Authority through its Insurtech Sandbox, which provides a testing ground for insurers to apply new technology in business operations.

To protect the involved parties, the platform will enable real-time recording with clients’ consent. E-signings and document sharing will be conducted using a secure e-signature tool.