Indonesia

PT. Zurich Asuransi Indonesia, Tbk. receives accolade at Insurance Asia Awards 2026

Its digital adoption has enabled a holistic approach, delivering accessible, future-ready insurance.

Indonesia life claims fall 7.9% as surrenders decline

The industry paid $6.2b to 6.92 million beneficiaries during the first nine months of 2025.

Indonesia credit claims jump 17% in Q1 2026

The loss ratio climbed above 100% during January to March.

Tokio Marine Indonesia's capital holds strong despite reinsurance risk

AM Best expects risk-adjusted capitalisation to stay at its strongest level.

Indonesians lose financial security confidence: Survey

Nearly a quarter of respondents tapped savings to manage daily expenses.

Igloo deploys AI travel insurance sales channel in Indonesia

It handles discovery to policy issuance in single conversational flow.

FWD names Jeffrey Woo to lead Indonesia unit

Woo previously served as Chief Bancassurance Officer at FWD Thailand.

Indonesia's life insurers cover 168.03 million people in 2025

The insured population increased 8.6% year-on-year in 2025.

Insurance growth strains trust at claims stage

Claims delays reshape customer loyalty patterns in Indonesia insurance sector.

Indonesia's financial sector urged to shift from expansion to resilience

The country’s 5% growth is no longer a green light for risk-taking, an economist warns.

Banks and insurers must chase AI value creation, not cost savings

They should consider AI as an operating system by itself, not whether it can write them a system.

Margin pressure forces banks off board-rate deposit pricing

Deposit pricing strategies shift as competition tightens funding conditions.

Insurers told tech alone won’t solve rising complexity in Indonesia

Indonesia’s insurance penetration remains low at 2.72% despite rapid AI adoption.

Indonesian banks pursue SMEs, emerging affluent in fintech battle

Financial institutions are bracing for the ‘invisible banking' era.

Why channel reliability trumps promotions in Indonesia's bank loyalty war

Consumers don't want e-channels that are constantly down or lags.

Indonesia finance firms face narrowing window to monetise AI, BCG says

Financial institutions are entering a new AI-driven “intelligence war” focused on products and operations.