Indonesia

Insurance growth strains trust at claims stage

Claims delays reshape customer loyalty patterns in Indonesia insurance sector.

Indonesia's financial sector urged to shift from expansion to resilience

The country’s 5% growth is no longer a green light for risk-taking, an economist warns.

Banks and insurers must chase AI value creation, not cost savings

They should consider AI as an operating system by itself, not whether it can write them a system.

Margin pressure forces banks off board-rate deposit pricing

Deposit pricing strategies shift as competition tightens funding conditions.

Insurers told tech alone won’t solve rising complexity in Indonesia

Indonesia’s insurance penetration remains low at 2.72% despite rapid AI adoption.

Indonesian banks pursue SMEs, emerging affluent in fintech battle

Financial institutions are bracing for the ‘invisible banking' era.

Why channel reliability trumps promotions in Indonesia's bank loyalty war

Consumers don't want e-channels that are constantly down or lags.

Indonesia finance firms face narrowing window to monetise AI, BCG says

Financial institutions are entering a new AI-driven “intelligence war” focused on products and operations.

Why Indonesia insurers face flat 2026 premiums

Traditional policies made up 63% of total premiums and posted 7% growth in H1 2025.

Nina Ong drives AI and talent upgrades at Great Eastern Life

The big boss credits their edge to diversity: over a third of senior roles are women.

Indonesia life premiums fall 1.1% in 9M 2025 despite coverage jump

Insured lives climbed 12.8% to 151.56 million by September 2025.

Allianz Indonesia shifts portfolio control to AllianzGI Indonesia

Management authority moves across insurance and syariah units covering PAYDI funds.

Can Indonesian insurers sustain 20% to 40% growth targets?

The non-life insurance market slowed significantly in 2024 with GWP rising 6%.

Zurich Indonesia speeds up claims after Bali floods

Faster settlement boosts confidence in insurance as a practical financial tool.

Ciputra Life eyes more clients beyond group network

Rising health benefit demand is driving deeper ties with firms and banks.