Manulife rolls out upgrades for Cashless Day Surgery eService

Categories for surgeries covered are increased to 70.

Manulife Hong Kong has announced that it has enhanced its Cashless Day Surgery eService, the first-in-market and fully digitalized cashless service launched in 2019, to diversify claims pre-approval for customers at day surgeries. 

The upgrade of the service comes in three. First is the increase in categories of surgeries covered to 70, with an almost threefold increase on top of colonoscopy and gastroscopy surgical procedures, and eye and skin surgeries. Some common surgeries, such as the release of trigger finger, a biopsy of the breast, thyroid and prostate, colposcopy and cystoscopy, which accounted for around 70% of Manulife Hong Kong’s Voluntary Health Insurance Scheme approved claims in 2021, can now be conducted in eligible clinics, day surgery centres and hospitals.

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Manulife also expanded its specialist network to 300, covering eight major specialities. Besides gastroenterology, ophthalmology and general surgery, specialities including dermatology, orthopaedics and traumatology, otorhinolaryngology (ENT), gynaecology, and urology have been added.

Additionally, the Hong Kong insurer also broaden the range of its medical service provider. To date, Cashless Day Surgery eService can be used in over 80 medical service provider locations including day surgery centers, hospital day surgery centers and hospital day wards. These include CUHK Medical Centre and Hong Kong Baptist Hospital Ambulatory Medical Centre.

“Day surgery centres are increasingly popular in Hong Kong and have enhanced the consumer experience by offering a safe, easily-accessible and time-saving option for quality medical services. We have seen a significant rise in demand for day surgery treatment since we launched our Cashless Day Surgery eService three years ago, especially with more people avoiding inpatient care and embracing digital services during the pandemic,” said Candy Au Yeung, Chief Operations Officer of Manulife Hong Kong and Macau.