Olivia Tirona

Hong Kong insurer complaints rise for fourth straight year

The Insurance Authority has flagged gaps in incentives, disclosure, and oversight.

DeeMoney CEO says trust will beat acquisition

CEO Phlaphongphanich said the industry is measuring the wrong things. 

Why Thai finance firms push AI as human oversight limits automation

Executives say machines cannot make final calls without review in key processes.

Thai insurers miss growth opportunity from concert goers

This is why Thai Setakij Insurance is looking beyond the standard travel-insurance model.

Affluent women force rethink of legacy planning in Asia-Pacific

Stable growth and early engagement shift advice beyond transactional transfers.

Wong Sze Keed builds people‑first culture at AIA

‘Leadership must be anchored in clarity, courage and humanity.’

Turning points: How a career choice shaped Singlife’s Chin Wei Lin

The most important professional moves aren’t always promotions but those that build trust.

Asia’s wealth insurers face rising compliance pressure

Stricter anti-money laundering and disclosure rules are slowing onboarding.

Manulife’s Leah Ng says better governance boosts women’s leadership

Equity cannot rely only on good intentions; it must be built into systems.

Nina Ong drives AI and talent upgrades at Great Eastern Life

The big boss credits their edge to diversity: over a third of senior roles are women.

Hong Kong insurers post weaker 2024 as premiums slip

This is based on the recent data released by the Insurance Authority for the 2024 fiscal year.

Asia-Pacific insurers face $200b legacy tech burden

Outdated tech and entrenched processes continue to hamper operations.

Hong Kong regulator guts insurance referral fees with 50% cap

Unlicensed third-party referrers previously captured up to 95% of commissions through hidden rebate structures.

Capital rules force Indian insurers to curb aggressive discounting

Aggressive discounting for short-term market share becomes harder to justify.

Zurich, YAS use AI to link taxi insurance to driving behaviour

Drivers with higher scores will unlock broader coverage and more benefits.

Wealth and retirement products lift Singapore insurers’ premiums

The Top 50 Insurance 2024 rankings show recovery from the 2023 downturn.