Insurance Asia Awards 2023 Winner: Zurich Malaysia

Zurich Malaysia celebrates their triumph at the Insurance Asia Awards 2023, bagging the Customer Service Initiative of the Year - Malaysia.

Listen to the Head of Customer Experience, Chin Ying Kang, as she delves into the inspiration behind the innovative Microsoft online booking system, highlighting the challenges of the COVID-19 era and the mission to keep customers at the heart of their operations. Head of General Distribution Services, Jeffry Jason, projects a promising future, emphasising the potential expansion of the system and Zurich's dedication to harnessing technology for outstanding customer experiences. Together, they underscore Zurich Malaysia's commitment to providing seamless and personalized experiences, all while maintaining a crucial human touch.