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INSURANCE | Staff Reporter, Malaysia

Allianz General Malaysia rolls out claims caravan for flood-hit clients

The caravan is available in Johor and the East Coast.

Allianz General Malaysia is providing fast claims settlement for clients in flood-prone areas in Johor and the East Coast, a statement read.

The insurer has positioned its claims caravan in Johor Bahru in Johor as well as two Allianz-branded 4x4s in Kemaman and Dungun, Terengganu, with one 4x4 to rove between Maran, Mentakab, Tajau and Temerloh in Pahang. Allianz will carry out the initiative until the situation subsides, whilst adhering to government guidelines following the enforcement of various levels of movement control order around the country.

For individual policyholders, such as Smart Home Cover, Allianz is granting full claims settlement or an interim payment within five days after the site visit from the adjuster. Those with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with full claims settlement being paid between 21 to 28 days after the visit from the adjuster.

If for any reason Allianz is unable to settle the claim before day 28, a second interim payment will be made.

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