Asia insurers face rising demand for claims value: Aon

Insurers are using more technology to speed up low-value and non-complex claims.

Insurance buyers across Asia are pushing insurers to deliver more value in the claims process as natural catastrophes increase and large, complex losses become more common, according to Aon’s Q3 Asia Claims Overview.

The report says clients now expect actionable pre-loss insights and faster, clearer claims handling. 

Insurers are responding by using more technology to speed up low-value and non-complex claims and by offering pre-loss engagement and loss-scenario exercises. 

Aon notes that buyers are placing greater weight on an insurer’s claims performance when choosing coverage.

However, insurers in the region continue to face pressure. 

Softening market conditions are affecting claims costs, and the growing number of large and complex claims is straining available resources. 

Aon also highlights a shortage of experienced claims professionals, which is contributing to coverage and quantum issues and slowing down claims resolution.

Aon says the rise in complex claims requires clearer communication between clients, brokers, and insurers, including early notification of losses, agreed responsibilities, and realistic timelines for settlement.