Bupa's $180m in cancer claims leads to new service

Cancer accounts for one in 10 health insurance claims.

Bupa has introduced the “Cancer Care” support system amidst an average of 100 new cancer cases diagnosed daily in Hong Kong. Cancer accounts for one in 10 health insurance claims, with Bupa paying out $180m (HK$1.4b) for over 31,000 claimants in the past five years.

“Cancer Care” helps patients navigate their cancer journey with clarity and support. It offers a streamlined path from diagnosis to treatment and follow-up services, ensuring consistent support at every stage. 

“Patients who receive a positive cancer diagnosis may be uncertain and deeply concerned about their next step. Unfortunately, many patients don’t know where to turn. They don’t have a one-stop source of information and support,” Fiona Harris, Managing Director, Bupa in Hong Kong, said in a press release.

“Moreover, cancer is a deeply complex disease and often requires a dynamic, ever-evolving, multi-team treatment approach. Each stage may bring new doctors and new information to become acquainted with. ‘Cancer Care’ supports patients at every step in the cancer care journey, to relieve patient anxieties, elucidate information and avoid delays in potentially life-saving treatment.” Harris added.

Key features include a dedicated nurse hotline for questions and arranging next steps, tailored treatment plans by oncologists and specialists, fast-tracked appointments, allied health and post-treatment support, and proactive check-ins. 

The service is available to all Bupa customers, both individual and corporate.

($1.00 = HK$7.81)