Taiwan’s life insurers lead AI adoption with 67% uptake

Insurers primarily use AI for internal operations, customer service, and fraud detection.

Artificial intelligence (AI) adoption is rising in Taiwan’s insurance industry, with 67% of life insurers and 45% of property insurers now using the technology, according to a 2025 survey by Taiwan’s Financial Supervisory Commission (FSC). 

This reflects a broader increase across the financial sector, where overall adoption rose to 33%, up from 29% in 2024.

Insurers primarily use AI for internal operations, customer service, and fraud detection. 

Nearly half of AI users have also adopted generative AI, though concerns remain over accuracy, data privacy, and compliance. 

Despite growing use, most insurers limit AI’s role in decision-making and monitor system performance regularly.

The FSC noted that nearly half of surveyed institutions plan to expand AI use, with strong interest in collaborative development of anti-fraud tools and sector-specific language models.