Hong Kong insurance complaints drop 10.6% in 2023

H1 2024 also recorded an 11.9% reduction in complaints.

The number of complaints in Hong Kong’s insurance landscape fell 10.6% on a year-on-year (YoY) basis to 976 in 2023. Yet, conduct (28% of the total) and business or operations (19%) remain the top main areas of complaints.

Other complaints which make up 2023’s total are a representation of information (18%), services (17%), claims (16%), and insurance intermediary against the insurer (2%), the Hong Kong Insurance Authority’s Conduct In Focus report revealed.

For the first six months of the year (H1 2024), 445 complaints were received, 11.9% lower YoY. Thus, conduct (29%), claims (22%), and representation of information (19%) were the top concerns filed.

Follow the link for more news on

Hong Kong Insurance Authority

insurance

Also Read

APAC reinsurers poised for growth on the back of sustained demand

Double-digit premium growth lifts AIA to record value of new business in Q3

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit